Terms & Conditions
Welcome to our website.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Pink Pheasant's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'The Pink Pheasant' or 'us' or 'we' refers to the owner of the website whose address is The Old School House, Netton, Salisbury SP4 6AW. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Name, address, telephone number, email address.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Price & Payment:
All orders placed by you and purchases of goods by you from us are subject to acceptance by us. We may choose not to accept your order or purchase for any reason and will no be liable to you or anyone else in those circumstances.
The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.
Occasionally, an error may occur and goods may be either incorrectly priced or described, in which case we would let you know immediately and we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description. We reserve the right to correct any errors from time to time. We will either cancel your order and refund the price you paid or use reasonable endeavours to contact you and ask if you wish to continue with the order at the correct price/description.
We must receive payment for the whole of the price of the goods you order and purchase, and any applicable shipping charges, before your order can be processed, unless we have otherwise agreed in advance.
Orders placed via this website can be made by most major credit cards, PayPal.
Please also refer to our Shipping & Returns for further terms regarding shipping payments. Our delivery charges are generally based on UK delivery addresses only, using Royal Mail or sending large parcels via Courier and will all vary depending on size and weight of parcel. If you are looking to purchase an order for dispatch to a destination outside of the UK, please initially contact us to check that we are able to send to your destination and to confirm the costs (including any liability you may have on additional local taxes/fees for receiving goods sent from the UK ). We are happy to provide a delivery charge estimate for you before you place your order and we also suggest that you confirm if you are likely to incur additional charges on receipt of your goods. You can email louisa@thepinkpheasant.co.uk to request an estimated delivery charge for dispatch to destinations outside the UK.
Made to Order Items (e.g our handmade lampshade service):
All orders placed by you and purchases of goods by you from us are subject to acceptance by us.
All of our handmade lampshades and personalised jewellery are all made to order items and therefore we regret that orders are non-returnable unless they are faulty or damaged (please also refer to our full Shipping and Returns policy for further details).
Before ordering your made to order item please check that you have ordered the correct size and fabric choices (if applicable) as these cannot be changed once made. If you wish to request a fabric sample ahead of placing your order please contact us (please note that depending on quantity of fabric samples requested there may be a small charge, we will advise this ahead of you placing your order).